Frequently asked questions

How long should I burn my 100% all-natural soy candles?


It's good to be concerned about the length of time soy candles should be burned. You may not know that candles made from 100% soy wax has a ‘memory’ and should be allowed to achieve a full melt pool on its very first burn. If your candle is extinguished prior to allowing a full melt pool is achieved, all subsequent melt pools will not go past the first one. To create a full melt pool, burn the candle for a minimum of one (1) hour for every inch of its diameter. All future burns should follow the first one's path and melt fully to the sides of the container. And depending on the diameter of the container, those future burns should be no longer than four (4) hours. Just follow the rule for creating a melt pool to calculate the length of time a candle can burn safely.




How should I properly care for my Naturals Handcrafted soy candles?


It’s important to always remember to trim the wick prior to burning. As with wicks on any candle, the carbon build-up can eventually fall into the melt pool and sink to the bottom. Allowing this to happen is not proper candle care and may cause a fire hazard. This concern can be eliminated by always keeping candlewicks trimmed to ¼ inch.




Why are my Naturals Handcrafted 100% soy candles leaving wax on the sides of the container?


If your soy candles are burning straight down the center, creating a tunnel, it means that they were not allowed to achieve a full melt pool on their first burn. All-natural soy wax has a ‘memory.’ If soy candles are extinguished prior to allowing a full melt pool; all subsequent melt pools will not go past the first one. To leave the least amount of wax on the sides of the container, go for the full melt pool on the first burn. Just remember to burn the candle for a minimum of one (1) hour for every inch of its diameter to create a complete melt pool. All future burns should follow the first one's path.




Why is there is oil on top of my premium, all-natural soy candles?


Since soy wax has a lower melting point than traditional paraffin wax, it can release excess essential fragrance oils which it cannot hold. This is usually due to extreme temperature changes due to shipping, It can also be caused by the scent ‘sweating’ out of the soy candles. We have found that 100% soy wax does not mix well with the high concentrations of pure essential oils we use to create our strongly scented candles. That means our scented soy candle jars are more likely to sweat when warmed during shipping. No worries though; this is just the fragrance oils coming to the surface. You can either leave the oil or wipe it out with a tissue or paper towel. Sweat from our all-natural soy candles does not affect the burn quality. Generally, the sweat drops of oil will not show up again after your first burn. For optimum performance of our premium soy candles, please store them in a cool area out of in-direct and direct sunlight.




Why do my 100% all-natural soy candles look frosty? Are they drying out?


Your soy candles will never dry out. Frosting is a natural characteristic that’s unique to pure soy candles. It's part of the soy experience! Often times the frosting of a soy candle is called the "bloom," and it’s not a flaw. Many customers actually become concerned if there is no frosting on their soy candles. It is a way that you can always tell if your candle is really made with pure, all-natural soy wax.




What causes the white marks on my soy candles?


Occasionally, white marks may appear on all-natural soy candles due to the nature of the soy wax. The tiny, white looking crystals on the tops and sides of jars are called frosting and are very similar to the frosted look on chocolate. This is a natural characteristic of soy wax is not a flaw. Frosting does not affect the quality, scent or burn time of the candle.




After burning, the wicks on my premium soy candles have a mushroom-type head on them. Is this bad?


After burning, the wicks on my premium soy candles have a mushroom-type head on them. Is this bad? A mushroom-type head that forms on burning wick is a build-up of carbon. Certain wicks tend to produce this effect, especially when the candle is richly scented. Usually, if mushrooming-type wicks are used, there is a greater benefit to the soy candles overall, such as a longer burning time.